Privacy Policy

Tender Love Orphan Care ("we", "our", or "us") is committed to protecting the privacy of our website visitors, supporters, donors, volunteers, sponsors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Tender Love Orphan Care website.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Tender Love Orphan Care is a charitable organisation dedicated to providing care, support, education, and opportunities for vulnerable children and young people in Uganda. Through donations, sponsorships, partnerships, and community initiatives, we seek to improve the lives of those entrusted to our care.

If you have any questions regarding this Privacy Policy, please contact us:

• Organisation: Tender Love Orphan Care
• Email: tenderloveorphancare@gmail.com
• Phone: +256 751 503115
• Location: Jinja, Uganda

2. Information We Collect

We may collect the following information when you interact with our website:

Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Donation details
• Sponsorship information
• Volunteer applications
• Information submitted through contact forms

Non-Personal Information

• Browser type and version
• Device information
• IP address
• Pages visited
• Time and date of visits
• Referring websites
• General website usage data

3. How We Collect Information

Information may be collected when you:

• Submit a contact form.
• Make a donation.
• Subscribe to newsletters or updates.
• Sponsor a child or program.
• Register to volunteer.
• Communicate with us by email or phone.
• Browse our website.

We may also collect information through cookies and analytics tools.

4. How We Use Your Information

We use your information to:

• Respond to enquiries and requests.
• Process donations and sponsorships.
• Provide updates about our programs and activities.
• Improve our website and user experience.
• Manage volunteer and partnership applications.
• Send newsletters and promotional communications (where consent has been provided).
• Meet legal and regulatory obligations.

We will only use your information for purposes directly related to the operation of Tender Love Orphan Care and will not sell your personal information to third parties.

5. Donations and Payment Information

If you make a donation through our website, payments are processed securely through third-party payment providers.

Tender Love Orphan Care does not store your complete credit card or banking details on our servers. We recommend reviewing the privacy policies of any payment providers used on our website.

6. Cookies

Our website may use cookies to improve functionality and enhance your browsing experience.

Cookies may be used to:

• Remember your preferences.
• Analyse website traffic.
• Improve website performance.
• Provide relevant content.

You may choose to disable cookies through your browser settings; however, some parts of the website may not function correctly.

7. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including:

• Payment gateways
• Email marketing platforms
• Social media platforms
• Website analytics providers
• Embedded videos and content

We are not responsible for the privacy practices of third-party websites and encourage users to review their privacy policies.

8. Protection of Children's Privacy

Tender Love Orphan Care is committed to protecting the privacy and dignity of children.

Photographs, stories, and other content featuring children are used responsibly and, where appropriate, with consent from guardians or authorised representatives. Sensitive information that could compromise a child's safety or identity will not be published.

We do not knowingly collect personal information directly from children through our website without appropriate consent.

9. Disclosure of Information

We may disclose your information when required to:

• Comply with legal obligations.
• Protect the rights, property, or safety of Tender Love Orphan Care, our supporters, or others.
• Assist law enforcement authorities where legally required.
• Facilitate services provided by trusted third-party providers acting on our behalf.

All third-party providers are expected to maintain appropriate confidentiality and security standards.

10. Data Security

We take reasonable measures to protect your personal information from:

• Unauthorised access
• Alteration
• Disclosure
• Misuse
• Loss or destruction

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. International Visitors

As Tender Love Orphan Care operates internationally, your information may be stored or processed in countries outside your place of residence, including Uganda and other jurisdictions where our service providers operate.

By using our website, you consent to the transfer of your information where necessary to provide our services.

12. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal information.
• Withdraw consent to marketing communications.
• Lodge a complaint regarding the handling of your information.

To exercise any of these rights, please contact us using the details provided above.

13. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Commitment to Privacy

At Tender Love Orphan Care, we believe every child deserves dignity, protection, and hope. We are committed to handling your personal information with the same care, integrity, and respect that guides our work with vulnerable children and communities every day.